FAQ`s
What types of products does Z`ION offer?
Z`ION specializes in faith-inspired apparel designed to empower individuals. Our collection includes items such as hoodies and t-shirts that feature uplifting messages of love, strength, and purpose.
How can I ensure the right fit when ordering apparel?
To ensure the right fit, we recommend consulting our sizing chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your body measurements.
What is your return policy?
We have a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us at .
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product once the return is accepted.
Are there any items that cannot be returned?
Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions regarding specific items.
What should I do if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.